you for your order and the customer service team at DMV Imprints is here to
stand behind the quality of our apparel products and imprinted gifts. If you
believe your product has a defect, DMV Imprints will cover the cost of the
1. Confirm it is
eligible for a return:
Items are eligible for a return only within 30
of the original order date.
is eligible for a replacement item that is the same design, color, size, and
style of apparel (such as short sleeve t-shirt) as the original order.
Imprints does not process refunds for any reason.
or substitutions of other items will not be provided.
Merchandise must be returned in its original
condition. Returns will be refused if the items are stained, damaged, washed,
used or not in
the same condition that you received it.
Merchandise must be sent with the original packaging.
2. Email email@example.com and include:
Your name and order number
A photo of the item showing the damage or defect
A description of the damage or defect
3. We will
confirm the receipt of the information and will send you:
An approval email confirmation for the return with additional
You must include a copy of your original order confirmation or
invoice as well as a copy of the email approval confirmation for the return.
We will mail you a prepaid shipping label that you may use to
return the defected item.
4. Once the
merchandise is received, and inspected, it may take 10-14 business days to
process your return and send the replacement order. We will keep you notified
of the status.